Exchange and Refund Terms and Conditions
Cleo Harper offers returns for up to 30 days after purchase. We offer an exchange, 110% store credit or refund as outlined below. Conditions apply for sale items, VIP kits and Cleo edit/ wardrobe returns.
All returns are arranged through our returns portal, please click the link at the bottom of this page to access our returns portal.
WHAT DO I NEED TO DO FOR A RETURN?
In order to have your return accepted there are just a few simple things:
- You have 30 days to apply for an exchange or refund.
- The garment/s must be in brand new condition without marks or stains such as tan, deodorant, make-up etc. In unworn condition and unwashed with all original tags attached.
- Returned in the original packaging.
All returns must be placed through the return link below. If the above quality of return cannot be achieved unfortunately, we will not be able to process your return.
WHAT ARE MY OPTIONS FOR A RETURN? (You can make the selection for your return in our returns portal - the link for our returns portal is at the bottom of this page).
RETURN FOR EXCHANGE: We can simply exchange your garment/s for a different size or style product to the same value. If you wish to exchange for an item of less value to the returned item, we will add the difference as store credit to a gift card valid for 12 months. These items will be held for 14 days before returning to stock, therefore please make sure your return is on its way quickly after arranging.
RETURN FOR 110% STORE CREDIT: We value so much your continued love and support if you choose to return your pieces for store credit, we will send you Cleo Harper Gift Card to the value of 110% as a return option to put towards our next collection. The store credit is valid for 12 months after date of issue.
REFUND: If you simply want your money returned to you, we can refund this for you. Your funds will be returned to you through the same payment method used for your purchase. You will be notified once your refund has been made. Please allow 1-3 business days for your refund to be returned to your financial institution. Depending on the original payment method will depend on how quick you will have your funds returned to you. Please note that once we have applied your refund payment has been transferred by us instantly.
SALE ITEMS: Due to the nature of the sale discount all sale transactions are final. Unfortunately, we do not accept refunds, exchange, or credit for sale merchandise.
VIP KIT, CLEO EDIT OR THE CLEO WARDROBE EXCHANGE/RETURN: Due to the discount of the VIP kit, Cleo Edit or Wardrobe only exchanges of the same item or store credit to the value of the discounted item are available.
If by any unfortunate circumstance you receive the wrong item, size or a faulty item, whether it is a sale item, VIP kit, Cleo Edit or Wardrobe we can exchange, issue a 110% store credit or refund to value of the discounted item.
HOW TO RETURN
STEP 1: Click on the link below
STEP 2: Insert your order number and email
STEP 3: Select your items you wish to return
STEP 4: Choose whether you want to exchange, store credit or refund
STEP 5: We will send you a shipping label
STEP 6: Apply the label to the packaging it came in and DHL will pick it up or you can drop it off to a DHL depot.
We know shipping can be tricky at times, so we have made this process easy for you. You have a choice to use your own return shipping method, or you can simply pay for a return label, and we can email this to you.
Once we have received and inspected your return, we can fulfil your return.
Customer satisfaction is what we aim to achieve if you have any questions or concerns, please reach out to our team at firstname.lastname@example.org.
All returns are arranged through our returns portal, please click here to access our returns portal.